Certified Ekasi Customer Relationship Management Technician
Marketing and Sales
Beginner
Certified Ekasi Customer Relationship Management Technician
Focus on the technical and strategic use of CRM systems to improve customer acquisition, retention, and satisfaction. This course covers CRM software, data management, and automating customer lifecycle marketing.
Course Description
Focus on the technical and strategic use of CRM systems to improve customer acquisition, retention, and satisfaction. This course covers CRM software, data management, and automating customer lifecycle marketing.
Learning Outcomes
Ability to configure and customize a CRM system|Skills to segment customers and manage data|Competence in automating marketing and sales workflows|Proficiency in reporting on customer metrics and ROI
Target Audience
Sales administrators|Marketing specialists|Small business owners|Customer service representatives
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Vocational Training Course
Certificate included
25 hours content
Downloadable resources
Mobile access
Practical skills guarantee
Course Details
Duration
25 hours
Skill Level
Beginner
Learning Method
Category
Marketing and Sales
Updated
August 2025