Working with WordPress and other popular CMS platforms

Creating, editing, publishing, and managing website content

On-page SEO, technical SEO, keyword research, and optimization

Google Analytics, performance monitoring, and reporting

Security best practices, backups, malware protection, and SSL certificates

UX principles, mobile responsiveness, and web accessibility standards

Regular maintenance tasks, problem diagnosis, and issue resolution

This module equips learners with essential research skills including research design, data collection methods (qualitative and quantitative), data analysis techniques, survey development, interviewing skills, ethical considerations in research, and how to apply research findings to improve workplace practices and decision-making.

This module develops critical soft skills essential for workplace success: integrated thinking (connecting ideas across disciplines), logical reasoning and problem-solving, effective verbal and written communication, active listening, emotional intelligence, negotiation techniques, mediation skills, conflict resolution strategies, de-escalation techniques, building consensus, handling difficult conversations, and fostering a collaborative workplace culture.