Certified Ekasi Quality Management Professional

Certified Ekasi Quality Management Professional
Business Operations Advanced

Certified Ekasi Quality Management Professional

This course delves into the principles of quality management, including TQM, Six Sigma, and ISO standards. Learn to develop and implement quality systems that drive continuous improvement and customer satisfaction.

Course Description

This course delves into the principles of quality management, including TQM, Six Sigma, and ISO standards. Learn to develop and implement quality systems that drive continuous improvement and customer satisfaction.

Learning Outcomes

Ability to implement quality management systems|Skills to perform quality audits|Competence in leading continuous improvement initiatives|Proficiency in analyzing quality data

Target Audience

Quality managers|Process engineers|Production supervisors|Operations managers

10 Modules
61 Lessons
18h 0m

History and evolution of quality, quality management principles (ISO 9001), the cost of quality, and the difference between QA and QC.
  • 1.1 What is Quality? Definitions and Evolution (45 min)
  • 1.2 The Cost of Quality (COQ) (50 min)
  • 1.3 Customer Focus and Satisfaction (45 min)
  • 1.4 Total Quality Management (TQM) Principles (55 min)
  • 1.5 Quality Management Systems (QMS) Overview (50 min)
  • 1.6 Quality Policy, Objectives, and Planning (40 min)
  • 1.7 Quality Culture and Change Management (50 min)

Understanding ISO 9001:2015 structure, requirements, documentation, and how to implement and maintain a quality management system.
  • 2.1 Introduction to ISO 9001:2015 (45 min)
  • 2.2 The High-Level Structure (HLS) and Annex SL (40 min)
  • 2.3 Clause 4: Context of the Organization (50 min)
  • 2.4 Clause 5: Leadership and Clause 6: Planning (45 min)
  • 2.5 Clause 7: Support and Clause 8: Operation (55 min)
  • 2.6 Clause 9: Performance Evaluation and Clause 10: Improvement (50 min)
  • 2.7 Certification Process and Maintaining Compliance (45 min)

Control charts (X-bar, R-chart), process capability (Cp, Cpk), acceptance sampling, and using statistical data to monitor process performance.
  • 3.1 Introduction to Statistical Quality Control (45 min)
  • 3.2 Control Charts: Theory and Construction (55 min)
  • 3.3 Process Capability Analysis (Cp, Cpk) (50 min)
  • 3.4 Acceptance Sampling Plans (45 min)
  • 3.5 Pareto Analysis and Cause-and-Effect Diagrams (50 min)
  • 3.6 Histograms, Scatter Diagrams, and Run Charts (40 min)
  • 3.7 Check Sheets and Stratification (35 min)

The 8 wastes of Lean, value stream mapping, 5S workplace organisation, standard work, and implementing a Lean improvement project.
  • 4.1 Introduction to Lean Manufacturing (45 min)
  • 4.2 The 8 Wastes of Lean (DOWNTIME) (50 min)
  • 4.3 5S Workplace Organization (50 min)
  • 4.4 Value Stream Mapping (VSM) (55 min)
  • 4.5 Kaizen and Continuous Improvement (50 min)
  • 4.6 Kanban and Pull Systems (45 min)
  • 4.7 Standard Work and Takt Time (45 min)

Define, Measure, Analyse, Improve, Control. Root cause analysis tools (Fishbone, 5 Whys, Pareto), and completing a DMAIC improvement project.
  • 5.1 Introduction to Six Sigma (45 min)
  • 5.2 The DMAIC Methodology Overview (50 min)
  • 5.3 Define Phase: Project Charter and VOC (50 min)
  • 5.4 Measure Phase: Data Collection and MSA (55 min)
  • 5.5 Analyze Phase: Root Cause Analysis (55 min)
  • 5.6 Improve Phase: Solution Development and FMEA (55 min)
  • 5.7 Control Phase: Sustaining Gains (50 min)

Audit types (internal, supplier, certification), audit planning and execution, writing non-conformance reports (NCRs), and corrective action follow-up.
  • 6.1 Introduction to Quality Auditing (45 min)
  • 6.2 Internal Audit Process and Planning (50 min)
  • 6.3 Audit Preparation and Checklist Development (50 min)
  • 6.4 Conducting the Audit - Interviewing and Evidence Collection (60 min)
  • 6.5 Audit Reporting and Nonconformity Management (55 min)
  • 6.6 Corrective Action and Follow-Up (50 min)
  • 6.7 Auditor Skills and Professional Development (50 min)

Voice of the Customer (VoC), Net Promoter Score, complaint management systems, and using customer data to drive quality improvements.
  • 7.1 Understanding Customer Satisfaction (45 min)
  • 7.2 Voice of the Customer (VOC) Programs (50 min)
  • 7.3 Customer Satisfaction Measurement Tools (55 min)
  • 7.4 Complaints Management and Service Recovery (55 min)
  • 7.5 Customer Feedback Analysis and Action (50 min)
  • 7.6 Customer Loyalty and Retention Strategies (50 min)
  • 7.7 Integrating Customer Feedback into QMS (50 min)

Kaizen events, quality circles, recognition systems, and strategies for sustaining a continuous improvement culture within an organisation.
  • 8.1 What is a Continuous Improvement Culture? (45 min)
  • 8.2 The Role of Leadership in Continuous Improvement (50 min)
  • 8.3 Engaging Employees in Continuous Improvement (55 min)
  • 8.4 Kaizen Events and Rapid Improvement Workshops (55 min)
  • 8.5 Visual Management and Performance Boards (50 min)
  • 8.6 Sustaining Continuous Improvement (50 min)
  • 8.7 Measuring and Celebrating Improvement Culture (55 min)

This module equips learners with essential research skills including research design, data collection methods (qualitative and quantitative), data analysis techniques, survey development, interviewing skills, ethical considerations in research, and how to apply research findings to improve workplace practices and decision-making.
No lessons available in this module yet.

This module develops critical soft skills essential for workplace success: integrated thinking (connecting ideas across disciplines), logical reasoning and problem-solving, effective verbal and written communication, active listening, emotional intelligence, negotiation techniques, mediation skills, conflict resolution strategies, de-escalation techniques, building consensus, handling difficult conversations, and fostering a collaborative workplace culture.
  • Foundations of Integrated Thinking (60 min)
  • Logical Reasoning and Problem-Solving (75 min)
  • Effective Workplace Communication (65 min)
  • Emotional Intelligence and Conflict Resolution (70 min)
  • Building Consensus and Collaborative Culture (60 min)

Certification Exam

Final examination for Certified Ekasi Quality Management Professional certification

Passing Score: 70%
Time Limit: 60 minutes
Attempts Allowed: 3
Camera Required: Yes

To earn your certificate, you must complete all course materials and pass the final exam with a score of 70% or higher.

Enroll in this Course
Certificate included
30 hours content
Downloadable resources
Mobile access
Duration 30 hours
Skill Level Advanced
Learning Method Self Study
Category Business Operations
Modules 10
Total Lessons 61
Last Updated May 2026
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