Certified Ekasi Quality Management Professional
Business Operations
Advanced
Certified Ekasi Quality Management Professional
This course delves into the principles of quality management, including TQM, Six Sigma, and ISO standards. Learn to develop and implement quality systems that drive continuous improvement and customer satisfaction.
Course Description
This course delves into the principles of quality management, including TQM, Six Sigma, and ISO standards. Learn to develop and implement quality systems that drive continuous improvement and customer satisfaction.
Learning Outcomes
Ability to implement quality management systems|Skills to perform quality audits|Competence in leading continuous improvement initiatives|Proficiency in analyzing quality data
Target Audience
Quality managers|Process engineers|Production supervisors|Operations managers
8 Modules
0 Lessons
13h 30m
History and evolution of quality, quality management principles (ISO 9001), the cost of quality, and the difference between QA and QC.
No lessons in this module yet.
Understanding ISO 9001:2015 structure, requirements, documentation, and how to implement and maintain a quality management system.
No lessons in this module yet.
Control charts (X-bar, R-chart), process capability (Cp, Cpk), acceptance sampling, and using statistical data to monitor process performance.
No lessons in this module yet.
The 8 wastes of Lean, value stream mapping, 5S workplace organisation, standard work, and implementing a Lean improvement project.
No lessons in this module yet.
Define, Measure, Analyse, Improve, Control. Root cause analysis tools (Fishbone, 5 Whys, Pareto), and completing a DMAIC improvement project.
No lessons in this module yet.
Audit types (internal, supplier, certification), audit planning and execution, writing non-conformance reports (NCRs), and corrective action follow-up.
No lessons in this module yet.
Voice of the Customer (VoC), Net Promoter Score, complaint management systems, and using customer data to drive quality improvements.
No lessons in this module yet.
Kaizen events, quality circles, recognition systems, and strategies for sustaining a continuous improvement culture within an organisation.
No lessons in this module yet.
Vocational Training Course
Certificate included
30 hours content
Downloadable resources
Mobile access
Practical skills guarantee
Course Details
Duration
30 hours
Skill Level
Advanced
Learning Method
Self Study
Category
Business Operations
Modules
8
Total Lessons
0
Last Updated
August 2025