Privacy Policy
1. Introduction
Welcome to Ekasi Courses ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information You Provide
When you register for an account or use our services, we collect the following personal information:
- Account Information: Full name, username, email address, password
- Contact Information: Phone number, address (if provided)
- Profile Information: Profile photo, bio, educational background
- Payment Information: Payment method details (processed securely by our payment partners)
- Course Preferences: Courses you enroll in, progress, completion status
- Communication: Messages, feedback, support requests
2.2 Information Automatically Collected
When you visit our Platform, we automatically collect certain information:
| Data Type | Description |
|---|---|
| Device Information | IP address, browser type, operating system, device type |
| Usage Data | Pages visited, time spent, links clicked, course progress |
| Location Data | General geographic location based on IP address |
| Exam Proctoring Data | Webcam recordings, screen capture, keystroke patterns (during certification exams only) |
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: Process enrollments, deliver course content, track progress, issue certificates
- To Communicate: Send account notifications, course updates, exam reminders, support responses
- To Improve Platform: Analyze usage patterns, fix bugs, enhance user experience
- To Ensure Security: Monitor for suspicious activity, prevent fraud, maintain exam integrity
- To Comply with Legal Obligations: Fulfill legal requirements and enforce our Terms of Service
- Newsletter & Marketing: Send educational content and updates (only with your consent)
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Third-party vendors who help us operate the Platform (payment processing, hosting, analytics)
- Exam Proctoring: AI proctoring services to maintain academic integrity (during certification exams)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for Platform functionality (login, course access) | Session |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Analytics Cookies | Help us understand how users interact with the Platform | 1 year |
You can control cookies through your browser settings. However, disabling essential cookies may affect Platform functionality.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases with access controls
- Regular Audits: Security assessments and vulnerability scans
- Access Controls: Limited employee access to personal data
- Exam Monitoring: Secure proctoring with data protection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (tax, audit, regulatory requirements)
- Resolve disputes and enforce agreements
- Maintain course completion records for certification verification
You may request deletion of your account and personal data at any time. Exam proctoring recordings are retained for 90 days for quality assurance and dispute resolution.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us at info@ekasicourses.online. We will respond within 30 days.
9. Children's Privacy
Our Platform is not intended for children under 13 years of age (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will delete it.
10. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies before providing any personal information.
11. International Data Transfers
Ekasi Courses operates primarily in Zimbabwe. If you access our Platform from outside Zimbabwe, your information may be transferred to, stored, and processed in Zimbabwe. By using our Platform, you consent to this transfer. We take steps to ensure your data is protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new policy on this page with an updated "Last Updated" date
- Sending an email notification for significant changes
- Displaying a notice on the Platform
Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@ekasicourses.online
- Live Chat: Available 24/7 on our website
- Mailing Address: Ekasi Courses, Harare, Zimbabwe